Miche Bre
1/5
Arizona Pest Control is far from the best as touted by Yelp!!
I would think twice about using them!! and actually would give them
no stars but had to indicate at least one.
In fact I think they are the worst.
We contacted Arizona Pest control on October 2, 2024 when we discovered a large pack rat nest.
They had been servicing us on a monthly basis for the past 4.5+ years checking for and treating pack rat activity on a regular basis. When we confronted them, our technician acknowledged he had missed this nest and apologized. We actually paid them $1368 a year for this service.
I then phoned their office to call this to their attention and they first wanted to charge me at least $250.00 to remove the nest. I pointed out to them that they had been servicing us on a monthly basis for at least 4.5 + years at this current location in Sahuarita and I refused to pay any additional cost to have it removed.
My complaint was forwarded to Isah, their manager, who indicated that he would send his technician to remove the nest and would not charge me if it didn’t exceed an hour and that if it took longer he would re-access the cost.
Their technician serviced us on October 3, 2024 for the nest removal with me spending my time and energy helping him. I cut the Agave leaves with a chain saw and raked the remains into a shovel for him to dump.
After 1/2 hour he said he was rushed and needed to come back the following week to finish the job. That week-end I cut the rest of the Agave leaves to make it easier and less time consuming for him to finish the clean up.
After the cleanup I was shocked to discover Arizona Pest Control charged me $114.00 for the clean up. Phoning Isah again I had a dispute with him as to how much time his technician actually spent.
I was then told the $114.00, (our normal monthly service charge), was for additional servicing after the nest cleanup. I indicated there was no further servicing after the nest cleanup because the technician had to rush off to another job. I was then told video footage would be reviewed to prove the servicing was done beyond the cleanup and they would get back to me. I never heard from them with the video footage proof.
After a big fight with Isah, he agree to refund us the $114.00 that was charged to our credit card but indicated he would no longer service us, dropping us as customer.
I waited a week to see if the credit was returned and then phoned them on November 11, 2024 . I spoke to Gina to indicate the credit of $114.00 hadn't been returned to my credit card. She indicated to wait another
7-10 days. I waited another week, there still was no credit applied
to my account.
I phoned them ta second time today, November 18, 2024 and spoke to Stephanie who said I would receive a check for $114.00 credit.
I finally received the $114.00 credit on November 23, but had to call at least two times in order to have received it.
I was never suppose to have been charged for this in the first place. Isah lied to me twice misrepresenting the situation and furthermore dropped us as a customer who had been loyal for 4.5+ years at this residential property and several more years at our previous property.
Isah actually did us a favor because we have now gone with their competitor, Bill's Home Service, for less than half of what Arizona Pest was charging us. Bill's also includes Bee and Wasp protection that we ended up paying extra for when we had Arizona Pest.
Furthermore I think Arizona Pest Control are overpriced for what they offer and found the quality of their service to have deteriorated over the several years time that we used them.
Additionally, I think they are an atrocious company who misrepresents and/or manipulates the truth and therefore would would highly recommend going with their competition instead.
I hope this helps others who are thinking of going with Arizona Pest Control.
