Lauren Blanchard
1/5
UPDATING:12/18
Despite a flowery response online NOTHING has changed.
I’ve attached the photo showing the last time I heard from you was two months ago and then today I received a 9 minute heads up for an appointment I never made nor was told about.
Then Vinny called me to tell me I should keep my service and that they were again having problems with their schedules (just like 4 months ago) and then said the cancellation office will call me to talk about cancellation FEES. How freaking rude - clearly your company’s issues are the problem and the reason we keep getting g horrible service and now they want to charge us for saying no more and we need to move on. (We are still being charged)
Plus I called over 20 mins ago to also try to cancel and no one has called back. We have mouse poop all over our Christmas boxes and ants again. Horrible. Horrible. HORRIBLE. They talk a good game and yet can’t seem to understand the value of customer’s time.
Absolutely abysmal. Like other 1 star reviews this company has become a total disaster. No one shows up for appointments- my house is still CRAWLING in pests - mice, cockroaches, BLACK WIDOWS, spiders, mosquitoes- you name it. I have the PREMIUM service because I wanted to be pest free even if it cost more. It sure does cost more but there is nothing premium about this service. I have to call every. single. time to get anyone out here because they can’t keep scheduled appointments and then the tech either shows up late or without any warning. They also won’t set a time frame but kept telling me it was an ALL DAY window. One tech wouldn’t spray for mosquitoes because he said it might rain and I could call back and make another appointment if I really wanted. This past weekend I had kids in my yard and they were COVERED in bites and welts. But as one tech told me when I complained last month since it’s been a continuous problem that the treatments weren’t working - he said it’s just a bad year and that they were short staffed.
One tech during a follow up appointment (which I did not get a heads up arrival text for) looked at a single mouse trap (we have I think 5-6 around house) and said eh it looked okay and left and canceled our next follow up. However - he did have time to sit in our driveway for 15 minutes instead of checking the other traps. One tech was supposed to give me a 1 hour heads up of arrival and gave me 2-minutes (I have a napping baby so heads up are important). But don’t worry - they WILL charge you every single month even if they don’t come. You have to sit on a call listening to facts about bugs for 5-15 mins before you can talk to anyone to make an appointment and even then they can’t get it right. I’ve now had to fix an ant problem myself - clean cockroaches off my child’s playroom and in front of his nursery door. Black widows are in our garage and mice were in our pantry. On the day of the last missed appointment I tried to call at 5 when it was clear no one was coming and no one answered. Instead I had to write a note and an after hours agent called. I explained my extreme frustration and he said someone would call the following Tuesday. Guess what - no one called. So again - I’ve had to write a note. Oh and they make you sign a contract saying you’ll pay $250 to cancel service - so we’ll see how this goes. We also have their termite plan so we definitely had hope in this company - sadly they just want money and don’t care about service or quality. Save your money and find literally anyone else or do it yourself. Adding a pic of the cockroaches in my 11-month old’s playroom so you can see how “great” their service and products are. I’ve already found dead squished cockroaches from under the mats when I was cleaning. Keep your family healthy and safe and find someone else that actually cares.
